The survey, released on
Wednesday, ranked regional chain In-N-Out-Burger the industry's best
hamburger chain, based on food quality, value and service. Rubio's Fresh
Mexican Grill was the No. 1 Mexican chain, followed by Chipotle, while
Chick-fil-A ranked highest among chicken chains.
The
results track with sales results at many of the major fast-food chains,
which are struggling to find the right recipe to woo younger U.S.
diners who increasingly are seeking fresher, healthier food.
"More
and more, food quality -- not just low price -- is emerging as a
deciding-factor for many Americans," said Tod Marks, senior projects
editor for Consumer Reports.
Marks
called results Consumer Reports' poll of 32,405 subscribers, a "wake-up
call" for the industry: "Our survey clearly shows the big guys need to
respond."
The top-rated
hamburger restaurants were In-N-Out Burger, The Habit Burger Grill and
Culver's. McDonald's Corp, the world's largest chain but a laggard when
it comes to taste, finished behind 20 others, including Jack in the Box
Inc, Wendy's Co and Burger King Worldwide Inc.
Yum Brands Inc's Taco Bell,
which spiced up U.S. sales with Doritos Locos Tacos and breakfast,
finished at No. 8 among Mexican chains behind Rubio's Fresh Mexican
Grill, Chipotle Mexican Grill and Qdoba Mexican Grill.
Yum's
KFC also landed the eighth position in the chicken restaurant category
behind Chick-fil-A, Boston Market and El Pollo Loco.
The
nation's top pizza chain was Papa Murphy's Take 'N' Bake Pizza, ahead
of bigger rivals Papa John's International Inc and Domino's Pizza Inc.
Portillo's
Hot Dogs, Jason's Deli and Firehouse Subs were leaders in the
fragmented sandwich category. Pei Wei Asian Diner was No. 1 in the
emerging Asian segment.
Chick-fil-A, which has stirred fiery debate with its anti-gay marriage stance, also led in service and clean surroundings.
View gallery
In-N-Out Burger signs from the fast food chain's original location, and one in the background at a n …
Del Taco got first place for "more for your money".
Privately
held Subway, whose pitch man Jared Fogle lost more than 200 lbs on a
diet of the privately held sandwich seller's food, was No. 1 for
healthful choices, followed by Jason's Deli and Panera Bread Co.
When
it comes to unhealthy "foods to fear," Consumer Reports called out
Firehouse Subs' large Sweet Thai Chili Pork Sub that clocked in at 1,541
calories, 95 grams of fat and 3,458 milligrams of sodium.
U.S.
dietary guidelines recommend individuals consume no more than 2,000
calories, 65 grams of fat and 2,300 milligrams of sodium daily.
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